Skip to main content
Run through this checklist when your VPS misbehaves. Most issues resolve without needing to open a ticket.

​
Can’t SSH into the VPS

  1. Confirm the VPS is running in the control panel.
  2. Ping the IP: ping YOUR_IP. If it fails, use the VNC console.
  3. Try telnet on port 22: telnet YOUR_IP 22.
  4. Check the firewall: did you allow port 22?
  5. Use the VNC console to inspect /var/log/auth.log and systemctl status sshd.

​
Server is out of disk space

Common culprits:
  • /var/log/* — rotate or clear old logs
  • /var/cache/apt — run apt clean
  • Docker images/volumes — run docker system prune -a

​
Out of memory / server frozen

If the kernel is killing processes, either add swap or upgrade RAM:

​
Service won’t start

Read the log carefully — it almost always tells you the exact reason.

​
High CPU usage

Identify the process, then decide whether to tune, restart, or upgrade the plan.

​
Network issues

​
Nothing works

Boot into rescue mode or open a support ticket with the exact error messages and what you’ve already tried.