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You can cancel any service directly from the client area. Cancellations are processed at the end of the current billing period by default so you don’t lose paid-for time.

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How to cancel

1

Open the service

Client area → Services → My Services → click the service.
2

Click Request Cancellation

Located under Actions or the service management page.
3

Choose cancellation type

  • End of billing period — keep the service until it expires (recommended)
  • Immediate — terminate now; not eligible for refund unless within the money-back window
4

Provide a reason (optional)

Helps us improve. Skip if you prefer.
5

Confirm

You’ll receive a confirmation email.

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What happens after cancellation

  • Auto-renewal is disabled — you won’t be billed again for this service.
  • Access remains until the end of the paid period (unless you chose immediate).
  • Data is deleted on the termination date. Download backups first.
  • The service can’t be recovered once terminated. Reprovisioning creates a fresh instance.
Immediate cancellation permanently deletes all data on the server. Always back up first.

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Reversing a cancellation

As long as the service hasn’t yet terminated, you can revoke the cancellation from the same service page or by contacting support.

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Cancellations vs. refunds

Cancellation stops future billing. It does not automatically refund past payments. See the refund policy for eligibility.