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Tickets are the best way to get help — they’re logged, tracked, and routed to the right engineer. Well-written tickets are resolved faster.

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Opening a ticket

1

Log in to the client area

Go to billing.crazynode.in.
2

Open Support → New Ticket

Select the correct department:
  • Technical Support — server issues, panel problems
  • Billing — invoices, refunds, upgrades
  • Sales — pre-sales questions
  • Abuse — report abuse from another customer
3

Attach the relevant service

Selecting the service auto-populates server IP, plan, and location.
4

Write a clear subject and description

See the tips below.
5

Submit

You’ll receive an email confirmation with a ticket number.

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Writing a great ticket

Include:
  1. What you were trying to do — e.g., “Install a Minecraft plugin.”
  2. What happened — the exact error message or observed behavior.
  3. What you already tried — so we don’t repeat it.
  4. Timestamps with your timezone.
  5. Screenshots or logs attached to the ticket.

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Good example

Subject: Minecraft server crashes on startup after installing EssentialsX Description: I uploaded EssentialsX 2.20.1 to /plugins and restarted the server. Console shows NoClassDefFoundError: Vault at ~14:20 IST. Server ID mc-1234. I removed the plugin and the server starts fine. Screenshot attached.

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Poor example

Subject: help Description: my server not working plz fix
Reply to the ticket via the client area, not by email — attachments and formatting are preserved better.