Eligibility summary
Requesting a refund
1
Open a billing ticket
Client area → Support → Open Ticket → Billing department.
2
Include invoice details
Invoice number, service ID, and the reason for the refund.
3
Wait for review
Refund decisions are typically communicated within 24 business hours.
4
Receive the refund
Refunds are issued to the original payment method and take 5–10 business days to reflect.
What voids eligibility
Refunds may be denied when:- The service was used to violate our Acceptable Use Policy
- You’re outside the money-back window
- The invoice is a renewal (cancel before renewal to avoid the charge)
- Chargebacks were initiated before contacting support