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CrazyNode commits to high availability across our infrastructure. When we miss that commitment, eligible customers receive service credits.

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Uptime commitment

“Uptime” excludes downtime caused by scheduled maintenance (announced at least 48 hours in advance), force majeure, upstream provider outages, customer misconfiguration, and violations of the AUP.

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Service credits

If monthly uptime falls below the target, you’re eligible for a credit on the affected service: Credits are applied to your account balance and used against future invoices.

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Claiming a credit

Credits are usually applied automatically once an incident’s post-mortem is complete. If not, request one within 30 days of the incident via a billing ticket, citing:
  • The affected service ID
  • The incident date(s) and duration
  • A link to the status page incident

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Exclusions

SLA credits do not apply to:
  • Free or promotional services
  • Downtime during scheduled maintenance
  • Issues caused by customer actions or third-party software
  • Force majeure events

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Measuring uptime

We measure availability through our internal monitoring and external synthetic checks against each service. The status page reflects the same data used for SLA calculations.