General
How fast is service delivery?
How fast is service delivery?
Almost all services are provisioned automatically within a few minutes of successful payment. Some custom configurations may take up to 30 minutes.
Do you offer a money-back guarantee?
Do you offer a money-back guarantee?
Yes. Most plans include a 24-hour money-back guarantee. See our refund policy for details.
Where are your data centers located?
Where are your data centers located?
We operate in India, Germany, the United States, and Singapore. Location can be chosen during checkout.
Do you offer DDoS protection?
Do you offer DDoS protection?
Yes. All services include always-on network-level DDoS mitigation at no extra cost.
Billing
What payment methods do you accept?
What payment methods do you accept?
Credit/debit cards, UPI, PayPal, and major cryptocurrencies. See payment methods.
Can I change plans later?
Can I change plans later?
Yes. You can upgrade or downgrade at any time from the client area. See upgrades & downgrades.
How do I cancel a service?
How do I cancel a service?
Submit a cancellation request from the service page. See cancellations.
Support
How do I get help?
How do I get help?
Open a support ticket for account-specific issues, or ask in our Discord community.
What are your response times?
What are your response times?
Priority tickets are typically answered in under 15 minutes. Standard tickets within an hour, 24/7.