> ## Documentation Index
> Fetch the complete documentation index at: https://docs.crazynode.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating a Support Ticket

> How to submit a great support ticket that gets resolved quickly.

Tickets are the best way to get help — they're logged, tracked, and routed to the right engineer. Well-written tickets are resolved faster.

## Opening a ticket

<Steps>
  <Step title="Log in to the client area">
    Go to [billing.crazynode.in](https://billing.crazynode.in).
  </Step>

  <Step title="Open Support → New Ticket">
    Select the correct department:

    * **Technical Support** — server issues, panel problems
    * **Billing** — invoices, refunds, upgrades
    * **Sales** — pre-sales questions
    * **Abuse** — report abuse from another customer
  </Step>

  <Step title="Attach the relevant service">
    Selecting the service auto-populates server IP, plan, and location.
  </Step>

  <Step title="Write a clear subject and description">
    See the tips below.
  </Step>

  <Step title="Submit">
    You'll receive an email confirmation with a ticket number.
  </Step>
</Steps>

## Writing a great ticket

Include:

1. **What you were trying to do** — e.g., "Install a Minecraft plugin."
2. **What happened** — the exact error message or observed behavior.
3. **What you already tried** — so we don't repeat it.
4. **Timestamps** with your timezone.
5. **Screenshots or logs** attached to the ticket.

### Good example

> Subject: Minecraft server crashes on startup after installing EssentialsX
>
> Description: I uploaded EssentialsX 2.20.1 to `/plugins` and restarted the server. Console shows `NoClassDefFoundError: Vault` at \~14:20 IST. Server ID `mc-1234`. I removed the plugin and the server starts fine. Screenshot attached.

### Poor example

> Subject: help
>
> Description: my server not working plz fix

<Tip>
  Reply to the ticket via the client area, not by email — attachments and formatting are preserved better.
</Tip>