> ## Documentation Index
> Fetch the complete documentation index at: https://docs.crazynode.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Support Center

> Get help from the CrazyNode team via tickets, Discord, or by checking service status.

Our support team is available 24/7 to help with technical issues, billing questions, and pre-sales guidance.

<CardGroup cols={2}>
  <Card title="Open a Ticket" icon="envelope" href="/support/tickets">
    Best for account-specific and technical issues.
  </Card>

  <Card title="Discord Community" icon="discord" iconType="brands" href="/support/discord">
    Chat with the team and other CrazyNode customers.
  </Card>

  <Card title="Service Status" icon="signal-bars" href="/support/status">
    Check for ongoing incidents or maintenance.
  </Card>

  <Card title="Contact" icon="address-book" href="/support/contact">
    Emails, phones, and social channels.
  </Card>
</CardGroup>

## Response times

| Priority                | First response   |
| ----------------------- | ---------------- |
| Critical (service down) | Under 15 minutes |
| High (degraded)         | Under 30 minutes |
| Normal                  | Under 1 hour     |
| Billing / general       | Under 2 hours    |

<Tip>
  Before opening a ticket, check the [status page](/support/status) — known incidents might already be under investigation.
</Tip>