> ## Documentation Index
> Fetch the complete documentation index at: https://docs.crazynode.in/llms.txt
> Use this file to discover all available pages before exploring further.

# Refund Policy

> Eligibility, timelines, and process for CrazyNode refund requests.

CrazyNode offers a limited money-back guarantee on eligible services. This page summarizes the policy — the full legal terms live in our [Terms of Service](/legal/terms).

## Eligibility summary

| Product      | Money-back window | Notes                                |
| ------------ | ----------------- | ------------------------------------ |
| Web Hosting  | 7 days            | New signups only                     |
| Game Hosting | 24 hours          | New signups only                     |
| VPS & Cloud  | 24 hours          | New signups only                     |
| Domains      | Not refundable    | Registration fees are non-refundable |
| Add-ons      | Not refundable    | Backups, IPs, licenses               |
| Renewals     | Not refundable    | Cancel before renewal instead        |

## Requesting a refund

<Steps>
  <Step title="Open a billing ticket">
    Client area → **Support → Open Ticket → Billing department**.
  </Step>

  <Step title="Include invoice details">
    Invoice number, service ID, and the reason for the refund.
  </Step>

  <Step title="Wait for review">
    Refund decisions are typically communicated within 24 business hours.
  </Step>

  <Step title="Receive the refund">
    Refunds are issued to the original payment method and take 5–10 business days to reflect.
  </Step>
</Steps>

## What voids eligibility

Refunds may be denied when:

* The service was used to violate our [Acceptable Use Policy](/legal/aup)
* You're outside the money-back window
* The invoice is a renewal (cancel before renewal to avoid the charge)
* Chargebacks were initiated before contacting support

<Tip>
  Before requesting a refund, [open a ticket](/support/tickets) — many issues can be resolved without cancellation.
</Tip>